# PERS API Documentation

## Welcome to PERS

**PERS (Phygital Experience Rewards System)** is a comprehensive SaaS loyalty and rewards platform designed to help businesses create engaging customer experiences through flexible token-based reward programs.

## What is PERS?

PERS is a multi-tenant, cloud-native loyalty platform that enables businesses to:

- **Create Custom Reward Programs** - Design tailored loyalty campaigns with flexible token systems
- **Multi-Business Collaboration** - Enable partner ecosystems and cross-business rewards
- **Enterprise-Grade Security** - Complete data isolation and security for each tenant organization
- **Real-Time Operations** - Instant token transactions and balance updates
- **Seamless Integration** - RESTful APIs for easy integration with existing business systems
- **Comprehensive Analytics** - Track engagement, performance, and program effectiveness


## Platform Overview

![Platform Architecture](/assets/logic.9108125a13a4b5d2814ff0058369497b4102df066386be27c5e1b4e24770f71e.8a5edab2.png)

PERS operates as a comprehensive ecosystem where businesses can create sophisticated loyalty programs that engage customers across multiple touchpoints. The platform supports various reward mechanisms including token distribution, campaign participation, and cross-partner redemptions.

## Core Components

### **Multi-Tenant Architecture**

Each business operates as an independent tenant with complete data isolation and custom configuration capabilities.

### **Token System**

Flexible token management supporting Credits, Rewards, and Status tokens with comprehensive lifecycle management:

- Token creation and distribution
- Real-time balance tracking
- Secure transfers between users
- Controlled token burning for deflationary mechanics


### **Campaign Management**

Sophisticated campaign system enabling businesses to create engaging reward experiences:

- **Core Campaigns** - Primary campaign creation and management
- **Campaign Tags** - Organization and categorization system
- **Campaign Tokens** - Reward configuration and distribution rules
- **Campaign Triggers** - Automated activation based on user actions
- **Campaign Engagements** - B2B partnership and collaboration features
- **Campaign Claims** - Secure reward distribution with audit trails


### **Transaction Processing**

Comprehensive transaction management with:

- Token minting and burning operations
- Secure peer-to-peer transfers
- Real-time balance updates
- Complete audit trails for compliance


### **Redemption System**

Flexible token exchange enabling:

- Conversion between different token types
- Reward catalog integration
- Partner ecosystem redemptions
- Custom exchange rules and rates


## Getting Started

### 1. **Authentication**

PERS supports multiple authentication methods:

- **Business API Keys** - For business-level operations
- **Admin Authentication** - For tenant administrative functions
- **User Authentication** - For end-user operations
- **System Integration** - For automated platform interactions


### 2. **Basic Workflow**

1. **Tenant Setup** - Configure your organization's loyalty program
2. **Token Configuration** - Define token types and rules
3. **Campaign Creation** - Build engaging reward campaigns
4. **User Participation** - Enable customers to earn and redeem tokens
5. **Analytics & Optimization** - Monitor performance and iterate


### 3. **Integration Patterns**

- **RESTful APIs** - Standard HTTP endpoints for all operations
- **Real-Time Events** - Webhook integration for event-driven architectures
- **Secure Authentication** - JWT-based security with role-based access control
- **Multi-Environment** - Support for testnet and production deployments


## API Architecture

### **Resource-Based Design**

PERS follows RESTful principles with intuitive resource naming:

- `/campaigns` - Campaign management operations
- `/tokens` - Token system operations
- `/transactions` - Transaction processing
- `/users` - User account management
- `/businesses` - Partner ecosystem management


### **Security & Compliance**

- **Role-Based Access Control** - Fine-grained permissions system
- **Data Encryption** - End-to-end encryption for sensitive data
- **Audit Trails** - Complete transaction history for regulatory compliance
- **Multi-Tenant Isolation** - Secure data separation between organizations


### **Performance & Scalability**

- **Cloud-Native Architecture** - Built for high availability and scalability
- **Real-Time Processing** - Instant transaction confirmation and balance updates
- **CDN Integration** - Global content delivery for optimal performance
- **Optimized Queries** - Efficient database operations for large-scale deployments


## Use Cases

### **Retail Loyalty Programs**

Create point-based systems where customers earn tokens for purchases and redeem them for discounts or products.

### **Multi-Brand Partnerships**

Enable collaborative programs where customers can earn tokens from one business and redeem them with partners.

### **Event-Based Rewards**

Configure campaigns that automatically reward users for specific actions like social media engagement or product reviews.

### **Gamification Systems**

Build status-based programs with different token types representing levels, achievements, or exclusive access.

## Next Steps

1. **Explore the API** - Browse the endpoint documentation to understand available operations
2. **Authentication Setup** - Configure your API access and security credentials
3. **Test Environment** - Use our testnet environment to experiment with the platform
4. **Integration Planning** - Plan your loyalty program architecture and integration points
5. **Go Live** - Deploy your loyalty program and start engaging customers


## Support & Resources

- **API Reference** - Comprehensive endpoint documentation
- **Integration Guides** - Step-by-step implementation examples
- **Best Practices** - Recommendations for optimal platform usage
- **Developer Community** - Connect with other developers building on PERS


**Ready to build engaging loyalty experiences?** Start exploring our API endpoints to discover how PERS can transform your customer engagement strategy.