PERS (Phygital Experience Rewards System) is the ultimate SaaS of Loyalty & Reward System designed to revolutionize how businesses engage with their customers through comprehensive reward programs.
Connect PERS API to your system and get ready to create multi-projects, with your own dashboard and independent database, while ensuring users data confidentiality. This structure enables:
- Interoperable Rewards - Seamless reward exchanges across different platforms and partners
- Boost Customer Engagement - Drive meaningful interactions through targeted reward campaigns
- Simplified Management - Intuitive dashboard and API controls for easy program administration
- Effortless Integration - RESTful APIs designed for quick implementation with existing systems
- Security and Privacy - Enterprise-grade data protection with complete tenant isolation
- Data-Driven Strategy - Comprehensive analytics to optimize reward program performance
PERS operates as a sophisticated multi-tenant platform where each business maintains complete data isolation while benefiting from shared infrastructure and continuous platform improvements.
Bridge the gap between physical and digital customer interactions by enabling reward programs that work seamlessly across both online and offline touchpoints.
Every tenant operates within a secure, isolated environment ensuring complete data confidentiality and compliance with industry security standards.
Built on cloud-native architecture that automatically scales to handle growing user bases and transaction volumes without performance degradation.
The Claim System Flow in SaaS PERS outlines the comprehensive process through which rewards and tokens can be claimed by different entities within the system. This flow ensures that the claiming process is secure, efficient, and flexible, catering to various use cases and integration requirements.
The claim system is designed to handle multiple scenarios and stakeholders:
- End Users - Direct customer claims through mobile apps or web interfaces
- Business Partners - B2B claim processing for partner reward distributions
- System Administrators - Administrative claim processing and oversight
- Automated Systems - API-driven claims for programmatic reward distribution
- Multi-Level Access Control - Different claim permissions based on user roles and business context
- Fraud Prevention - Advanced security measures including IP tracking and behavioral analysis
- Audit Trails - Complete transaction history for regulatory compliance and financial reporting
- Verification Processes - Multi-step verification for high-value rewards and claims
This flow ensures that the process of claiming rewards is adaptable to various scenarios, making it seamless for system administrators, business partners, and end-users to interact with the reward system efficiently.
- Direct Token Claims - Immediate token distribution to user accounts
- Reward Catalog Claims - Exchange tokens for products, services, or experiences
- Partner Network Claims - Cross-partner redemptions within business ecosystems
- Campaign-Based Claims - Automated claims triggered by campaign participation
- Manual Administrative Claims - Admin-processed claims for special circumstances
The claim system supports various integration approaches:
- Real-Time API Claims - Immediate processing through REST endpoints
- Batch Processing - Bulk claim operations for high-volume scenarios
- Webhook Notifications - Event-driven claim status updates
- Dashboard Management - Administrative claim oversight and processing tools
The PERS platform consists of three core modules that work together to create comprehensive loyalty and engagement experiences. Each module serves a distinct purpose while integrating seamlessly with the others:
| Feature / Function | Campaign | Purchase | Redemption |
|---|---|---|---|
| Short Description | Capture user actions across channels and grant points, stamps, or rewards | Allow users to buy points to facilitate engagement and spending within the ecosystem | Convert earned value into customized experiences or items |
| Main Purpose | Capture user actions & data, while reward users | Enable point purchases and internal currency exchange | Enable personalized reward redemption |
| Integrated with platform | ✓ | ✓ | ✓ |
| Captures User Actions | ✓ | ✓ (via transaction or top-up) | ✓ |
| Generates Points | ✓ | ✓ (through purchase) | ✗ (consumes) |
| Generates Stamps | ✓ | ✗ | ✓ (as reward type) |
| Generates Rewards | ✓ | ✗ | ✓ |
| Requires Minimum Status | ✗ | ✗ | ✓ |
| Configurable Logic / Rules | ✓ (flexible setup) | ✓ (exchange rate or spend logic) | ✓ (points, status required) |
| Feeds Back to Dashboard / CRM | ✓ | ✓ | ✓ |
Users earn points through campaigns, then purchase additional points to enhance their engagement capacity within the ecosystem.
Users accumulate points and status through campaign participation, then redeem earned value for personalized rewards and experiences.
Users can purchase points directly and immediately redeem them for available rewards, enabling instant gratification scenarios.
The most engaging pattern combines all three modules: users participate in campaigns to earn initial points and status, purchase additional points for enhanced participation, and redeem accumulated value for meaningful rewards.
To implement the claim system in your application:
- Authentication Setup - Configure appropriate access levels for your claim scenarios
- Claim Flow Design - Plan your reward distribution and claim user experience
- Security Configuration - Set up fraud prevention and verification requirements
- Testing & Validation - Use testnet environment to validate claim flows
- Production Deployment - Deploy with comprehensive monitoring and audit capabilities
The PERS claim system provides the flexibility and security needed to support sophisticated reward programs while maintaining the simplicity required for seamless user experiences.